Payments & invoicing

Make a payment

In the sidebar of the organization section, there are three alternatives to buy credit for your applications:

• Credit card (powered by Stripe)
• Paypal
• Bank transfer: we accept international bank transfers. This option will generate a reference that you will have to add to your bank transfert, as a note.
• SEPA Direct Debit: we support payment via SEPA debit. More information in the SEPA Direct Debit section

Invoices

Invoices are available in the Invoices tab in the sidebar of the organization section. Once paid, invoices are moved to the “Paid invoice” table.

Receive invoices

You can change the billing email for an organization in Information > Billing details > Billing email.

Also an organization member with the accountant role can receive invoices as described in the organization roles.

Change Billing Information

• for personal account: available in Profile > Informations

• for organization: available in Information > Billing details

SEPA Direct Debit

When adding your IBAN in the admin console, you accept the following SEPA Direct Debit Mandate:

By providing your IBAN or confirming this payment, you are authorizing Clever Cloud and Stripe, our payment service provider, to send instructions to your bank to debit your account and your bank to debit your account in accordance with those instructions. You also agree to be debited in the future 2 days after receiving a debit notification.

You are entitled to a refund from your bank under the terms and conditions of your agreement with your bank. A refund must be claimed within 8 weeks starting from the date on which your account was debited.

Debit instructions are issued in the following cases:

• when you confirm an invoice payment;
• starting 5 days after issuing the invoice, would you set your IBAN as default payment method;
• would the first debit fail, new attempts will be made every day up to 15 days after invoice issuance and every 5 days after that. Your rights are explained in a statement that you can obtain from your bank.

About invoices issuance and notifications

As explained in the Monthly Invoice documentation, Clever Cloud issues an invoice at the beginning of every month. The invoice is emailed to you. In accordance with SEPA rules and the mandate your agreed to, this email also notifies you that a debit will be attempted 5 days after invoice issuance.